1. What you are buying
1.1. An Order is one Package (S · Myt, M · Istoriia, L · Spadok or XL · Vichnist) plus, if you wish, Printed Items as a separate line, at the prices on the Site at the time of the Order; payment is 100 % in advance.
1.2. A Package is a service: we create personalised digital content from your Source Materials — restoration, Artistic Reconstructions, the 2.5D scene, editing with music and sound, and the Delivery Page. What each Package contains is set out in Annex C of the Terms and on the Site. Previews are optional and at our discretion.
1.3. Printed Items — the Album (hard cover, 300 g/m² matte paper, 30 × 21 cm) and the Canvas Portrait (50 × 70 cm) — come with L · Spadok and XL · Vichnist or can be added to any Package; they are goods made to your specification from your photos and scenes.
1.4. The Free Restoration (one photo, no scene, no Film) is free and without obligation — there is nothing to refund.
2. Revisions
2.1. Within 14 days of delivery you may request one revision round for defects within our control: visual artefacts; errors in captions or title cards; a mismatch with the Package ordered (format, quality, number of photos); evident distortion of a face compared with the original.
2.2. Not a defect: a subjective "I don't like it"; imagined scene details (clothing, interiors, streets, colours) consistent with your Description, including historical inaccuracies — this is an Artistic Reconstruction, not a document; issues caused by the Source Materials or your Description.
2.3. How to ask: e-mail hello@vidlunnya.com or Telegram @vidlunnyastudio with your Order number and all comments in one message, with a screenshot or timecode for each — that message is the round.
2.4. We send the revised version within 3 business days. If a defect within our control cannot be fixed, we refund 100 % of the service price (section 3) or, at your choice, apply your statutory remedies — a proportionate price reduction or a refund for the non-conforming part.
3. Cancelling the Film or Reel — the 100 % money-back guarantee
3.1. An Order is a distance contract with a 14-day right to withdraw. At checkout you tick a separate box asking us to start immediately and acknowledging that this right ends once the service is fully performed — the Film or Reel delivered (Ukrainian Consumer Protection Law Art. 13; Directive 2011/83/EU Art. 16(a); UK Consumer Contracts Regulations 2013 reg. 36). We repeat this in your Order confirmation.
3.2. The refund depends on when you cancel:
| When you cancel | Refund |
|---|---|
| Before the Film or Reel is delivered — for any reason, even if we have already started | 100 % of the service price |
| After delivery (Delivery Page link sent) | right to withdraw used up; one revision round and quality guarantees apply (section 2); if a defect within our control cannot be fixed after the revision round — 100 % of the service price |
Printed Items not yet in print: full refund (section 4). The "100 % money-back guarantee" on the Site means exactly this.
3.3. To cancel, e-mail hello@vidlunnya.com with your Order number (free text or the model withdrawal form annexed to the Terms of Service); the date of your message counts.
3.4. If we cannot complete your Order (Source Materials unusable or contrary to the Content Rules), we refund the part not performed — in full if work has not started.
3.5. We refund to the original payment method within 14 days of receiving your cancellation or agreeing a refund; your bank may post it a few days later.
3.6. Currency. We refund the amount received, in the currency charged. If a foreign card was charged in UAH with conversion, your bank converts the refund at its own rate; exchange-rate differences and bank fees are not compensated.
4. Printed Items
4.1. The Album and Canvas Portrait are made to your specification: once in print, no right to withdraw and no change-of-mind returns (Directive 2011/83/EU Art. 16(c); UK CCR 2013 reg. 28(1)(b); Ukrainian Consumer Protection Law Art. 13 and Cabinet Resolution No. 172). Your rights for a defective item are unaffected.
4.2. Until printing starts you may cancel an item for a full refund of its price. Once the file is with the printer, the item cannot be cancelled or changed.
4.3. Defect, transit damage, misprint or wrong format: report within 14 days of receipt to hello@vidlunnya.com with your Order number and photos of the item and packaging. We reprint free or, at your choice, refund the item price and its shipping. Minor colour differences between screen and print are not a defect.
4.4. Wrong address. Check it before paying: a parcel returned because of an error in it is resent once you pay the new shipping; one lost for that reason is not reprinted free, though we help trace it.
4.5. Lost parcel. If tracking stops beyond the estimated window, tell us — we open a trace with the carrier and, once the parcel is confirmed lost, reprint the item or refund its price.
5. Digital delivery
5.1. We deliver the Film or Reel within 3–5 days of receiving payment and the complete Source Materials with Descriptions.
5.2. Delivery is a link to your private Delivery Page, sent by e-mail and/or Telegram. The page is not indexed, opens only via the link and stays live for 12 months (extension on request). It offers "Download" and "Share", a before/after toggle and, for L · Spadok and XL · Vichnist, the photo files in high quality.
5.3. Download and keep copies. Anyone with the link can see the Film or Reel — share it only with people close to you.
6. Physical delivery
6.1. Timelines for Printed Items run from the moment we receive payment and the complete Source Materials — the same as for the Film (clause 5.1):
| Region | Carrier | Production and transit | Shipping cost |
|---|---|---|---|
| Ukraine | Nova Poshta (exceptionally Ukrposhta) | up to 14 days in total | free |
| Other countries | not yet available; you can order for delivery to an address in Ukraine — for example, to relatives | — | — |
6.2. We send the tracking number by e-mail/Telegram when the item ships. The recipient may be another person — enter their name and phone number at checkout.
6.3. International shipping. We do not yet ship Printed Items outside Ukraine. When we do, the conditions (carrier, timing, cost, customs charges) will be published here before such orders are accepted.
6.4. Restrictions. We do not ship to territories where carriers do not operate, including temporarily occupied territories. Carrier delays are outside our control; we help with claims.
7. Delays
7.1. If we cannot meet the stated time, we tell you before it expires and give a new date. You may accept it or cancel the undelivered Film or item for a refund of everything paid for it within 14 days (US customers: FTC Mail, Internet, or Telephone Order Merchandise Rule).
7.2. If the new date is more than 30 days after the original, or a delay recurs, we continue only with your express consent. Silence is not consent: if you do not reply, we refund.
8. If you disagree
8.1. Contact us first: hello@vidlunnya.com or Telegram @vidlunnyastudio. We acknowledge within 2 business days and reply within 5. A revision, reprint or refund from us is faster than a chargeback — write to us before opening one.
8.2. Your statutory rights. Nothing here limits the mandatory consumer rights of your country of residence (EU/EEA: Directive 2019/770 and national law; UK: Consumer Rights Act 2015; Ukraine: Consumer Protection Law). Ukrainian law governs subject to those rights; you may sue in your own courts.
8.3. Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
8.4. California. Under Cal. Civ. Code § 1723, this Policy is displayed at checkout and on the Site; Printed Items are goods made to order.
8.5. Regulators. Ukraine — State Service on Food Safety and Consumer Protection (dpss.gov.ua); personal data — Parliament Commissioner for Human Rights (ombudsman.gov.ua). EU/EEA — your national consumer authority or European Consumer Centre. UK — Trading Standards. USA — the FTC and your state Attorney General. Canada — your provincial consumer office. Australia — the ACCC or state fair-trading body. We do not take part in alternative dispute resolution (ADR).
9. Contact
Sole proprietor Kotliar Yana Mykhailivna · Tax ID (RNOKPP) 3389002660 · 12 Poshtova St., apt. 8, Berezan, Brovary district, Kyiv region, 07540, Ukraine E-mail hello@vidlunnya.com · Phone +380 97 075 34 46 · Telegram @vidlunnyastudio Payments are processed by Plata by mono (JSC Universal Bank; Visa/Mastercard, Apple Pay, Google Pay); we never receive your card details. The charge appears on your statement as VIDLUNNYA.